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Returns, Exchanges and Damaged Merchandise
How do I return an item purchased online?
Return Policy:
If you are not completely satisfied with your Two Hands Worldshop purchase or gift for any reason, please return it to us using the following guidelines:
- Use the ground shipping carrier most convenient for you, and send the package to the following address:
Two Hands Worldshop
739 S Michigan St.
Lawrence, KS 66044
- When we receive your return, we will issue a credit to the card used for the original transaction, for the cost of the item including taxes and shipping fees (to and from).
- If you have questions on the return policy, email us at brady@twohandsworldhsop.com or call 785-979-5560.
Can I exchange an item purchased online for another item?
Exchange Policy:
- Exchanges are handled as a return and a new order.
- Use the ground shipping carrier most convenient for you, and send the package to the following address:
Two Hands Worldshop
739 S Michigan St.
Lawrence, KS 66044
- When we receive your exchange item, we will issue a credit to the card used for the original transaction, for the cost of the item including taxes and shipping fees.
- We will then process a new order for the items for which you are exchanging your original purchase.
- If you have questions on the exchange policy, email us at brady@twohandsworldhsop.com or call 785-979-5560.
What if my purchased item arrives damaged?
Damage Policy
- Email us at brady@twohandsworldhsop.com or call 785-979-5560 for assistance with your damage claim.
- Please reference your order number in your communication.
I have other questions. Whom should I contact?
If you have any questions about our return, exchange, or damage policies, please contact Two Hands Worldshop by email at brady@twohandsworldshop.com, or call 785-979-5560 between 8:00am and 4:30pm CST (if no one is available, please leave a message with your name, order reference number, and your phone number and we will call back as soon as possible).
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